RETURNS

Returns & Exchanges:
We are proud to offer a 100% Satisfaction Guarantee 60-Day Risk Free Return Policy

We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, you may return it in its original condition with all original packing materials within 60 calendar days from the shipment date for an exchange or full refund of your purchase price, excluding shipping costs.

Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.

To make a return or exchange, it all starts with contacting us for an RMA (Return Merchandise Authorization) number and return instructions. Be sure to have your order number or the full name used to place the order on hand when requesting the return authorization.

Please Note:
A 10-25% restocking fee will be applied to products with missing or damaged packaging or items not in their original condition.
Up to a 50% restocking fee may be applied to any returns sent back after the 60-Day period, without a Return Authorization or shipments returned due to an invalid address, delivery refusal, or unclaimed delivery.

The customer is responsible for all return shipping charges and assumes responsibility for the return package insurance.

Customers shipping internationally must clearly indicate on the outside of the package, on the description of goods in the customs form, that it contains return goods. Iceberg Commerce will not accept return packages that have import duty or tax charges applied.

Once the returned items are received in good order, new ones will be sent out or a refund will be issued.

If you have any questions, please feel free to contact us.